Current Open Positions


Fostering Account Manager

Posted Date 10/5/2020

Term: Full-Time Salary

Compensation: $50,000 – $70,000 per year + Benefits + Commission

Benefits: Work from Home / Paid Time Off / Insurance Available

Overview
An Account Manager is the main point of contact and relationship manager for the accounts they own in Salesforce. Fostering clients’ ongoing success relies on this position and their ability to keep client success and satisfaction at a high level.

Experience:
Minimum of two years in a customer service role (internal or external)
Minimum of one year of Salesforce experience
Technologically Proficient

Skills and Abilities:
A high level of professionalism and work satisfaction
Understands business processes and articulates potential solutions
Works well with a development team and communicates technical requirements
Very Proficient: Email (Gmail), Excel, Word, Google Docs, Google Sheets, Google Chrome
Salesforce User and Administration (Certification preferred)
Atlassian Products – Confluence and Jira
Slack
Zoom
Can type over 50 words per minute and write professional emails

Account Manager Roles Include:

Business Analysts are involved in the design and implementation of software systems and work with the business stakeholders and subject-matter experts to understand their problems and needs. Business analysts manage, gather, document, and analyze business needs and requirements.
Write specifications for Cases (Scope of Work line items) by meeting with clients to review their high-level goals for each line item by doing any of the following:
Means of specification gathering:
Screen shares, Conference Calls, and Workflow Shadows
The specifications written by business analysts must
contain enough detail for developers to properly groom so they can then begin development and adhere to the current scope of work

Customer Support is responsible for responding to customers’ Support requests submitted via the Fostering portal, email, or phone. Customer Support personnel are asked to answer technical questions and configure the requested functionality based on the items covered in the client’s Support Agreement.
Develop and maintain technical expertise in assigned areas of product functionality (Fostering Support items) and effectively utilize that expertise to help customers.
Respond to customer requests within the agreed-upon timeline outlined in the Support Process.
Create documentation materials dedicated to operational efficiency.
Are always learning.
Are passionate about customer success.

Quality Assurance Tester (QA) work collaboratively with the developer(s) to test all work completed by the developer(s) during the weekly sprint cycle. This role works with minimal supervision and relies on experience and judgment to recognize potential issues and risks before Client Acceptance Testing and deployment.
Communicate with the client for Client Acceptance Testing in the appropriate environment (sandbox or production).
Document and collaborate with the development team throughout the testing phase, identifying, isolating, and documenting defects in developed features and functionalities.

Project Manager takes the overall responsibility to manage the software project to successful completion. The responsibilities are internal and external and can include writing the project proposal, project cost estimation, scheduling, project staffing, project monitoring and control, risk management, presentation, and interfacing with clients. Produce project plans and deliverables, review team documentation, and manage time, quality, and cost metrics, and provide detailed implementation reporting.
Skills that are the most important are:
Knowledge of project estimation techniques
Good decision-making abilities at the right time
Previous experience of managing similar types of projects
Good communication skills
Ability to encourage all team members to successfully develop the product
Ability to identify risks and solution for problems

 

Apply by emailing your resume and cover letter with 2 professional and 1 personal reference to Matt Foster matt@fosteringllc.com.