Careers

Overview

This position is responsible for delivering Salesforce implementation, enhancement, and support services to Fostering clients Fostering clients' ongoing success relies on this position and their ability to keep client success and satisfaction at a high level.

Experience

• Minimum of two years combined in a customer service role, project management, and business analyst role

• Minimum of three years of Salesforce experience

Location

• US Based, Remote, or work from our offices in St Cloud MN, Novi MI, or Richmond TX
• Must be US Citizen or US Permanent Resident

Skills and Abilities:

• A high level of professionalism and work satisfaction

• Understands business processes and articulates potential solutions

• Works well with a development team and communicates technical requirements

• Very Proficient: Email (Gmail), Excel, Word, Google Docs, Google Sheets, Google Chrome

• Salesforce Administration Certification (required)

• Salesforce Sales and/or Service Cloud Certifications (required)

• Atlassian Products - Confluence and Jira

• Familiarity with working in a Sprint model is desirable

• Slack

• Zoom

• Proficient use of AI tools

This is a varied role and includes all of the following areas:

Salesforce Consultant / Business Analyst enjoy learning about business processes and convert these workflow requirements into Salesforce solutions. Fostering consultants do not need to build everything in Salesforce, they get to work with a great development team to turn their client's requirements into reality. They are involved in the design and implementation of Salesforce and work with the client stakeholders and subject-matter experts to understand their problems and needs. This role can interpret business challenges and opportunities into requirements for the development team.

• Write specifications for cases/tickets by meeting with clients to review their high-level goals:

  • Means of specification gathering:

    • Screen shares, Conference Calls, and Onsite or Virtual Workflow Shadows

  • The specifications written must

    • Contain enough detail for developers to properly groom so they can then begin development and adhere to the current scope of work and timeline

Customer Support responding to customers  requests and  answer technical questions and configure the requested functionality based on Fostering's Delivery Lifecycle

• Develop and maintain technical expertise in assigned areas of product functionality and effectively utilize that expertise to help customers.

• Respond to customer requests within the agreed-upon timeline

• Create documentation materials dedicated to operational efficiency.

• Are always learning.

• Are passionate about customer success.

Quality Assurance Testing (QA) work collaboratively with the developer(s) to test all work completed by the developer(s) during the weekly sprint cycle. This role works with minimal supervision and relies on experience and judgment to recognize potential issues and risks before Client Acceptance Testing and deployment.

Quality Assurance Testers

• Communicate with the client for Client Acceptance Testing in the appropriate environment (sandbox or production).

• Document and collaborate with the development team throughout the testing phase, identifying, isolating, and documenting defects in developed features and functionalities.

Project Management take the overall responsibility to manage the software project to successful completion. The responsibilities are internal and external and can include assisting in the project proposal, project cost estimation, scheduling requirements, project staffing, project monitoring and control, risk management, presentation, and interfacing with clients. Produce project plans and deliverables, review team documentation, and manage time, quality, and cost metrics, and provide detailed implementation reporting.

Skills that are the most important are:

1. Knowledge of project estimation techniques

2. Good decision-making abilities at the right time

3. Previous experience of managing similar types of projects

4. Good communication skills

5. Ability to encourage all team members to successfully develop the product

6. Ability to identify risks and solutions for problems

Term

Full-Time Salary

Compensation

$100,000 Salary + Certification Bonuses + Benefits + Annual Bonus

Benefits

• Dedicated office/desk, phone with headset, and computer
• Paid Time Off
• 401(K) 3% match
• Training time & Certification Bonuses
• Insurances available
• Work remotely