Careers

Goal

Fostering has a great Salesforce delivery team that is looking for a key player to join them. This position adds value to many Salesforce customers by analyzing business process, making consulting recommendations, working with a great development team, testing and providing demos. You get to the be Salesforce hero to many key companies as you provide valuable solutions for their businesses.  If you want a career to grow your Salesforce professional experience, be part of a dedicated-hard working team, and experience the joy of providing Salesforce solutions for many companies. Then this is the position for you!

Term

Full-Time Salary

Compensation

$80,000 - $120,000 Total
$60,000 - $80,000 Salary + $20,000-$40,000 Commission + Benefits

Benefits

Work from Home Available / Paid Time Off / Insurance Available / 401k Retirement Plan with Company Match (up to 7%) / Aflac insurance / Friday afternoon off incentive / Training incentive and certification bonus

Overview

This position is the main point of contact and relationship manager for the accounts you own after the initial sale. This position meets regularly with clients, collect requirements, write tickets for the development team, test development, provides demo, aids in deployement, and manages the clients project budget and upsells time/solutions to keep the long term relationship.  

Experience

Minimum of two years combined in a customer service role, project management, and business analyst role
Minimum of one year of Salesforce experience

Skills and Abilities

A high level of professionalism and work satisfaction
Understands business processes and can articulates potential solutions
Works well with a development team and communicates technical requirements
Very Proficient: Email (Gmail), Excel, Word, Google Docs, Google Sheets, Google Chrome
Salesforce Administration Certification (required)
Salesforce Sales and/or Service Cloud Certifications
Atlassian Products - Confluence and Jira
Great at documentation - easily able to hand off to another team member
Slack
Zoom
Can type over 50 words per minute and write professional emails

Responsibilities

Salesforce Consultants / Business Analysts enjoy learning about business processes and convert these workflow requirements into Salesforce solutions. Fostering consultants do not need to build everything in Salesforce, they get to work with a great development team to turn their client's requirements into reality. They are involved in the design and implementation of Salesforce and work with the client stakeholders and subject-matter experts to understand their problems and needs. This role can easily interpret business challenges and opportunities into requirements for the development team.

Customer Support is responsible for responding to customers' Support requests submitted via the Fostering portal, email, or phone. Customer Support personnel are asked to answer technical questions and configure the requested functionality based on the items covered in the client’s Support Agreement.

Project Manage take the overall responsibility to manage the software project to successful completion. The responsibilities are internal and external and can include writing the project proposal, project cost estimation, scheduling, project staffing, project monitoring and control, risk management, presentation, and interfacing with clients. Produce project plans and deliverables, review team documentation, and manage time, quality, and cost metrics, and provide detailed implementation reporting.

Quality Assurance Testers (QA) work collaboratively with the developer(s) to test all work completed by the developer(s) during the weekly sprint cycle. This role works with minimal supervision and relies on experience and judgment to recognize potential issues and risks before Client Acceptance Testing and deployment.

Benefits

• Dedicated office/desk, phone with headset, and computer
• Paid Time Off
• 401(K) 3% match + up to 4% profit share 
• 5-10% upsell commission
• Training time & Certification Bonuses
• Friday afternoon off incentive or Overtime
• Insurances available

• Work remotely 

Apply by emailing your resume and cover letter with 2 professional and 1 personal reference to Matt Foster matt@fosteringllc.com.

Goal

Fostering has been a Salesforce service provider since 2013. We have excellent breadth, depth, knowledge, and skills in the Salesforce ecosystem. Currently, our revenues are 95%+ in service work for clients. We love our clients and want to keep this service momentum, however, we have the goal by 2027 to be 50% app revenue and 50% service revenue. We are looking for a Sales & Saas professional to join our team to help our company grow to this goal.

Description

We are looking for a Full- Time, Contract or Part-time Sales person to sell Fostering Salesforce Apps and schedule App Demo and service pre-sales meetings for Matt Foster.

Skill and Abilities

• Sales, at least 2 years in software or Saas sales
• Well-versed on the phone, able to overcome objections and sell
• Ability to talk to decision-makers and portray value proposition
• Outgoing, hard-working, and performance-driven
• Team player
• Knowledgeable about Salesforce CRM
• Skilled in
  • Gmail and Google Calendar
  • Zoom
  • Slack
  • LinkedIn

• Good penmanship

Assets and Systems

• Must use Salesforce CRM to log calls, send personal emails, verification of data, and set appointments
• A verified data list (leads in Salesforce) of 5000 contact and 3800 companies that use Salesforce in Minnesota
• An existing prospect list of 150 people who downloaded and demoed Fostering apps will be provided

• Use of Salesforce and/or Constant Contact marketing platforms for sending mass emails

Compensation

• Full Time -  $80,000 - 120,000+, based on commission attainment
• Commission
  • Service: 10% of the commission for each deal (Typical deal size is $20k - $50K)

  • App: First 3 months of recurring revenue (up to $500 per customer per month)

Benefits

• Dedicated office/desk, phone with headset, and computer
• Paid Time Off
• 401(K)
• Insurances available

• Work remotely