Careers

Term: 1099 Contract

• $75 per hour for billable hours to clients
• $20 per hour for non-billable hours, with a maximum of 15 hours per week

Example Compensation Structure

Benefits: Work from Home Available / Friday afternoon off incentive / Training incentive and certification bonus

Overview

This position is the main point of contact and relationship manager for the accounts they own in Salesforce. Fostering clients' ongoing success relies on this position and their ability to keep client success and satisfaction at a high level.

Experience

• Minimum of two years combined in a customer service role, project management, and business analyst role

• Minimum of three years of Salesforce experience

Skills and Abilities:

• A high level of professionalism and work satisfaction

• Understands business processes and articulates potential solutions

• Works well with a development team and communicates technical requirements

• Very Proficient: Email (Gmail), Excel, Word, Google Docs, Google Sheets, Google Chrome

• Salesforce Administration Certification (required)

• Salesforce Sales and/or Service Cloud Certifications (required)

• Atlassian Products - Confluence and Jira

• Slack

• Zoom

• Can type over 50 words per minute and write professional emails

Roles Include

Salesforce Consultants / Business Analysts enjoy learning about business processes and convert these workflow requirements into Salesforce solutions. Fostering consultants do not need to build everything in Salesforce, they get to work with a great development team to turn their client's requirements into reality. They are involved in the design and implementation of Salesforce and work with the client stakeholders and subject-matter experts to understand their problems and needs. This role can easily interpret business challenges and opportunities into requirements for the development team.

• Write specifications for cases/tickets by meeting with clients to review their high-level goals:

  • Means of specification gathering:

    • Screen shares, Conference Calls, and Onsite or Virtual Workflow Shadows

  • The specifications written must

    • Contain enough detail for developers to properly groom so they can then begin development and adhere to the current scope of work and timeline

Customer Support is responsible for responding to customers' Support requests submitted via the Fostering portal, email, or phone. Customer Support personnel are asked to answer technical questions and configure the requested functionality based on the items covered in the client’s Support Agreement.

• Develop and maintain technical expertise in assigned areas of product functionality (Fostering Support items) and effectively utilize that expertise to help customers.

• Respond to customer requests within the agreed-upon timeline outlined in the Support Process.

• Create documentation materials dedicated to operational efficiency.

• Are always learning.

• Are passionate about customer success.

Quality Assurance Testers (QA) work collaboratively with the developer(s) to test all work completed by the developer(s) during the weekly sprint cycle. This role works with minimal supervision and relies on experience and judgment to recognize potential issues and risks before Client Acceptance Testing and deployment.

Quality Assurance Testers

• Communicate with the client for Client Acceptance Testing in the appropriate environment (sandbox or production).

• Document and collaborate with the development team throughout the testing phase, identifying, isolating, and documenting defects in developed features and functionalities.

Project Managers take the overall responsibility to manage the software project to successful completion. The responsibilities are internal and external and can include writing the project proposal, project cost estimation, scheduling, project staffing, project monitoring and control, risk management, presentation, and interfacing with clients. Produce project plans and deliverables, review team documentation, and manage time, quality, and cost metrics, and provide detailed implementation reporting.

Skills that are the most important are:

1. Knowledge of project estimation techniques

2. Good decision-making abilities at the right time

3. Previous experience of managing similar types of projects

4. Good communication skills

5. Ability to encourage all team members to successfully develop the product

6. Ability to identify risks and solutions for problems

The tasks of the project manager are classified into two major types:

• Project planning

• Project monitoring and control

Overview

Developers provide support to the organization through their knowledge, skills, and experience in building custom applications on the Salesforce platform.

Qualifications

Developers are experienced in using both the declarative and programmatic capabilities of the Salesforce platform. They can develop custom business logic and interfaces to extend Salesforce using Flows, Lightning Components, and Apex. Additionally, they have expertise in software development life cycles, release management, and collaborating within professional teams. Developers generally have at least two years experience as a Salesforce developer.

At a minimum, Developers have these Salesforce certification, can be obtained within 30 days of employment.

• Administrator
• Platform App Builder
• Platform Developer I

A Developer has the experience, skills, and knowledge outlined below:

• Has experience with data-driven applications and relational databases.
• Has experience with object-oriented languages such as Apex, JavaScript, Java, C#, and Ruby.
• Is familiar with governor limits and their implications.
• Has experience with Model View Controller (MVC) and component-based architectures.
• Knows the capabilities of the core objects in the Salesforce schema.
• Knows the capabilities and use cases for formula fields and roll-up summary fields.
• Knows when to use declarative vs. programmatic methods to solve business requirements.
• Can leverage relevant declarative capabilities of the platform, where appropriate.
• Knows the Apex programming language and can use Apex best practices to customize Salesforce.
• Can extend the Salesforce platform using Apex, Lightning Components, and Visualforce.
• Can use fundamental programmatic capabilities of the Salesforce platform to develop custom interfaces to extend Salesforce capabilities and develop custom business logic.
• Is familiar with the concepts of Release Management and Software Development Life Cycle.
• Is familiar with testing, debugging, documenting, and deploying code and knows the available environments.
• Can use an IDE (IntelliJ or Visual Studio Code) and source control to develop and track metadata changes made to the Salesforce platform.
• Has experience deploying functionality between Salesforce environments using Change Sets and Salesforce’s Metadata API.

Responsibilities

Developers drive innovation, solve complex challenges, and contribute to the ongoing success of Fostering. Developers' expertise and dedication play a key role in transforming business processes and delivering exceptional value to our organization.

Developers' responsibilities include:

• Developing Custom Business Logic and Interfaces:
  • Develop custom business logic and interfaces using Salesforce's declarative and programmatic capabilities.
  • Use Salesforce's declarative capabilities to simplify development and minimize complexity.
  • Create, optimize, and maintain Flows, Lightning Components, and Apex code to enhance user experience.
  • Architect solutions leveraging expertise as a Salesforce Administrator, Platform App Builder, and Platform Developer.
  • Evaluate business requirements to choose between declarative and programmatic solutions.
  • Ensure adherence to Salesforce best practices and standards in solution design and development.
  • Manage Salesforce metadata using IDEs like IntelliJ or Visual Studio Code.
  • Implement version control with source control tools to track changes across environments.
  • Document developed functionality in the team’s documentation systems.
• Deploying Functionality Across Salesforce Environments:
  • Use Change Sets and Salesforce’s Metadata API to deploy functionality and configurations between Salesforce environments.
  • Ensure seamless transition of solutions from development to testing and production environments with minimal disruptions.
• Collaborating in Software Development Life Cycles:
  • Participate in all phases of the software development life cycle (SDLC), from requirements gathering to deployment.
  • Adhere to Release Management processes to ensure code quality and stability.
  • Work closely with cross-functional teams to ensure seamless integration of Salesforce solutions into existing processes.
  • Collaborate effectively within a team of professionals, sharing insights and contributing to collective success.
  • Participate in code reviews, knowledge sharing sessions, and mentoring activities to foster a culture of continuous improvement.

Term

Full-Time Salary

Compensation

$100,000 Salary + Certification Bonuses + Benefits + Annual Bonus

Benefits

• Dedicated office/desk, phone with headset, and computer
• Paid Time Off
• 401(K) 3% match + up to 4% profit share
• Training time & Certification Bonuses
• Friday afternoon off incentive or Overtime
• Insurances available
• Work remotely

Linked in Job Posting - https://www.linkedin.com/jobs/view/3837666441